Introduction

At moliani.shop, we respect your privacy and are committed to protecting the personal information of our customers and website visitors.

This Privacy Policy explains how moliani.shop collects, uses, stores, and protects your personal information when you visit our website, browse our products, place an order, or communicate with us.

By accessing or using moliani.shop, you agree to the practices described in this Privacy Policy.

We are committed to handling your personal information responsibly and in accordance with applicable privacy laws and regulations, including relevant Australian privacy requirements.

If you have any questions regarding this Privacy Policy, please contact us:

Email: info@moliani.shop

1. Information We Collect

When you visit moliani.shop, we may collect certain information necessary to provide our services, process orders, improve our website, and communicate with customers.

The types of information we may collect include:

Personal Information Provided by Customers

When you make a purchase, create an account, contact us, or interact with our website, we may collect information such as:

• Full name.

• Billing address.

• Shipping address.

• Email address.

• Phone number.

• Payment information.

• Order details.

• Communication records with our customer support team.

Automatically Collected Information

When you browse our website, certain information may be automatically collected, including:

• IP address.

• Browser type.

• Device information.

• Operating system.

• Website pages visited.

• Time and date of visits.

• Referring website addresses.

• Browsing behaviour and preferences.

This information helps us understand how customers use our website and improve the overall shopping experience.

2. How We Use Your Information

moliani.shop may use collected information for the following purposes:

Processing Orders

We use your personal information to:

• Process and fulfil your purchases.

• Confirm your orders.

• Arrange delivery.

• Provide order updates.

• Handle returns, refunds, and exchanges.

Customer Support

We may use your information to:

• Respond to enquiries.

• Provide assistance with orders.

• Resolve complaints or concerns.

• Improve our customer service.

Website Improvement

We use information collected through website interactions to:

• Improve website functionality.

• Enhance customer experience.

• Understand customer preferences.

• Develop better products and services.

Marketing Communications

With your consent where required, we may use your information to send:

• Promotional offers.

• Product updates.

• Newsletters.

• Special announcements.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

3. Payment Information

Payments made through moliani.shop are processed through secure third-party payment providers.

We do not directly store complete payment card details on our systems.

Payment providers handle payment information according to their own privacy policies and security standards.

We recommend reviewing the privacy policies of your chosen payment provider for additional information about how your payment data is handled.

4. Sharing of Personal Information

moliani.shop does not sell, rent, or trade customer personal information.

We may share personal information only when necessary to provide our services, including with:

Service Providers

We may share information with trusted third-party service providers that assist us with:

• Payment processing.

• Order fulfilment.

• Shipping and delivery.

• Website hosting.

• Customer support.

• Marketing services.

These service providers are only permitted to use personal information as necessary to provide services on our behalf.

Legal Requirements

We may disclose personal information if required by law, regulation, legal process, or government authority.

5. Cookies and Tracking Technologies

moliani.shop uses cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies are small data files stored on your device that help websites remember certain information about your visit.

We may use cookies to:

• Remember customer preferences.

• Maintain shopping cart information.

• Analyse website traffic.

• Improve website performance.

• Provide relevant content and advertisements.

You can choose to disable cookies through your browser settings; however, some website features may not function properly as a result.

6. Data Security

We take reasonable steps to protect your personal information from:

• Unauthorised access.

• Loss.

• Misuse.

• Disclosure.

• Alteration.

We use appropriate security measures and work with trusted technology providers to help protect customer information.

However, no method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information.

7. Storage and Retention of Information

We retain personal information only for as long as necessary to:

• Provide our services.

• Complete transactions.

• Maintain business records.

• Meet legal obligations.

• Resolve disputes.

When personal information is no longer required, we take reasonable steps to securely remove or anonymise it.

8. Your Privacy Rights

Depending on applicable laws, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of personal information where appropriate.

• Withdraw consent for certain uses of your information.

• Opt out of marketing communications.

To exercise any privacy rights, please contact us:

Email: info@moliani.shop

We will review and respond to your request within a reasonable timeframe.

9. Australian Privacy Information

moliani.shop is committed to respecting the privacy rights of customers in Australia.

We take reasonable steps to handle personal information responsibly and transparently in accordance with applicable Australian privacy principles.

If you believe your privacy has been affected or you have concerns about how your information has been handled, please contact us first so we can investigate and attempt to resolve the matter.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications.

Please note that moliani.shop is not responsible for the privacy practices, security policies, or content of external websites.

We encourage customers to review the privacy policies of any third-party websites they visit.

11. Children’s Privacy

moliani.shop does not knowingly collect personal information from children without appropriate consent where required by applicable laws.

If you believe that a child has provided personal information to us without appropriate permission, please contact us and we will take reasonable steps to address the issue.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website operations.

Any updates will be posted on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically to stay informed about how we protect personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

moliani.shop

Email: info@moliani.shop

We are committed to protecting your privacy and providing a safe, transparent, and trustworthy online shopping experience.