Introduction

Welcome to moliani.shop.

At moliani.shop, we are committed to providing our customers with a reliable, convenient, and transparent delivery experience. This Shipping Policy explains our shipping methods, processing times, delivery estimates, tracking information, and other important details regarding orders placed through our website.

We provide free standard shipping on all orders to make online shopping easier and more affordable for our customers.

Please read this Shipping Policy carefully before placing an order with moliani.shop.

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: info@moliani.shop

1. Free Standard Shipping

moliani.shop offers:

Free Standard Shipping on all orders.

Customers will not be charged additional shipping fees for standard delivery services.

All eligible orders placed through moliani.shop will automatically receive free standard shipping at checkout.

Our goal is to provide a simple and convenient shopping experience without unexpected shipping costs.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin processing your order.

Orders are typically processed within:

1-3 business days

Processing time includes:

• Order verification.

• Payment confirmation.

• Product preparation.

• Packaging before shipment.

Please note that processing times may be longer during:

• Public holidays.

• Major promotional events.

• Seasonal shopping periods.

• Unexpected operational delays.

You will receive a shipping confirmation notification once your order has been dispatched.

3. Delivery Time

After your order has been processed and shipped, the estimated delivery timeframe is:

Standard Shipping: 15-20 business days

Delivery times are calculated from the date your order is shipped, not from the date your order is placed.

The estimated total timeframe is:

Processing Time: 1-3 business days
Shipping Time: 15-20 business days

Please understand that delivery estimates are approximate and may vary depending on external factors.

4. Shipping Areas

moliani.shop currently provides delivery services to customers in Australia.

We aim to ensure that customers across Australia can enjoy a smooth and reliable shopping experience.

If you have any questions regarding delivery availability to your location, please contact us:

Email: info@moliani.shop

5. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing your order details.

Please carefully check:

• Customer name.

• Shipping address.

• Contact information.

• Product details.

Customers are responsible for ensuring that all information provided during checkout is accurate.

If incorrect information is provided, please contact us as soon as possible. We will make reasonable efforts to assist; however, changes may not be possible once an order has entered processing or shipping.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where tracking information is available, it may include:

• Tracking number.

• Carrier information.

• Shipment status updates.

Please allow some time for tracking information to become active after shipment.

Tracking updates may experience delays while packages are being processed by carriers or transferred between delivery facilities.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, some delays may occur due to circumstances outside our reasonable control, including:

• Weather conditions.

• Public holidays.

• Courier delays.

• Transportation disruptions.

• Customs processing.

• Incorrect shipping information.

• High-volume delivery periods.

moliani.shop is not responsible for delivery delays caused by external shipping providers or circumstances beyond our control.

However, our customer support team will make reasonable efforts to assist customers with delivery concerns.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please ensure that your:

• Full name.

• Delivery address.

• Postal code.

• Contact details.

are correct before completing your purchase.

If an order cannot be delivered due to incorrect information provided by the customer, additional delivery charges or reshipping costs may apply.

9. Lost or Missing Packages

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: info@moliani.shop

Our team will investigate the shipment status and work with relevant delivery partners where necessary.

Customers should contact us regarding missing packages within a reasonable timeframe after the expected delivery date.

10. Damaged Packages

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

• Your order number.

• A description of the damage.

• Clear photos or videos of the damaged package and product.

Our team will review the information provided and determine the appropriate solution, which may include:

• Replacement of the affected item.

• Refund assistance.

• Other suitable resolutions.

11. Failed Delivery Attempts

If a delivery attempt is unsuccessful due to circumstances such as:

• Customer unavailable at the delivery address.

• Incorrect address information.

• Failure to collect the package when required.

Customers may be responsible for any additional costs associated with redelivery or reshipping.

12. Order Changes and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible:

Email: info@moliani.shop

We will attempt to accommodate requests before the order enters processing or shipment.

Once an order has been shipped, cancellation requests cannot be guaranteed and customers may need to follow our Return and Refund Policy.

13. International Shipping and Customs

At this time, moliani.shop focuses on serving customers within Australia.

For any future international shipping services, customers may be responsible for:

• Customs requirements.

• Import duties.

• Taxes.

• Additional fees imposed by local authorities.

Customers will be responsible for understanding any applicable requirements in their location.

14. Address Security and Delivery Responsibility

Customers should provide a safe and secure delivery address.

moliani.shop is not responsible for packages that are:

• Delivered successfully according to carrier records.

• Lost after confirmed delivery due to theft or customer circumstances.

• Delivered to an incorrect address provided by the customer.

If you have special delivery instructions, please contact us before shipment whenever possible.

15. Relationship Between Shipping and Returns

Shipping information provided in this policy applies to the delivery of orders placed through moliani.shop.

For information regarding product returns, exchanges, and refunds, please refer to our Return and Refund Policy.

Customers should review both policies before completing a purchase.

16. Australian Consumer Rights

moliani.shop respects the rights of Australian customers under applicable Australian Consumer Law.

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any consumer rights that cannot legally be excluded.

Where a product issue occurs that is covered by applicable consumer guarantees, customers may be entitled to appropriate remedies.

17. Contact Information

If you have any questions about this Shipping Policy, delivery status, or your order, please contact us:

moliani.shop

Email: info@moliani.shop

Our customer support team is committed to assisting you and providing a reliable online shopping experience.

Thank you for choosing moliani.shop.