Overview

At moliani.shop, customer satisfaction is our priority. We are committed to providing high-quality products and a reliable shopping experience for our customers across Australia.

This Return and Refund Policy explains the conditions, procedures, and requirements for requesting returns, exchanges, or refunds for purchases made through moliani.shop.

By placing an order with moliani.shop, you acknowledge and agree to the terms outlined in this policy.

If you have any questions regarding returns or refunds, please contact our customer support team at:

Email: info@moliani.shop

1. Return Eligibility

We accept return requests under the following conditions:

• The customer contacts us within 30 days of receiving the order.

• The product must be unused, unworn, unopened, and in its original condition.

• The product must include all original packaging, accessories, and documentation where applicable.

• The item must be returned in a condition that allows it to be resold.

To request a return, customers must first contact our support team at info@moliani.shop with their order number, product details, and reason for the return.

Returns sent without prior approval may not be accepted.

2. Change of Mind Returns

We understand that customers may occasionally change their minds about a purchase.

For change-of-mind returns, customers may request a return within 30 days of receiving their order, provided that:

• The item remains unused and in original condition.

• The item is returned with original packaging.

• The customer is responsible for return shipping costs unless the product is defective or incorrect.

Once the returned item has been received and inspected, we will process the refund according to the conditions of this policy.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible after delivery.

Customers should provide:

• Order number.

• Description of the issue.

• Clear photos or videos showing the problem.

• Any relevant details that may help us investigate.

After reviewing the information provided, moliani.shop will determine the appropriate solution, which may include:

• A replacement item.

• A partial refund.

• A full refund.

• Other reasonable solutions depending on the circumstances.

We are committed to resolving product issues fairly and efficiently.

4. Return Process

To begin a return request, please follow these steps:

1. Contact our customer support team at info@moliani.shop.

2. Provide your order number and details of the item you wish to return.

3. Wait for return instructions and approval from our support team.

4. Package the item securely and send it according to the provided instructions.

5. Once the return is received and inspected, we will notify you of the outcome.

Please do not send items back before receiving return approval, as unauthorized returns may not be processed.

5. Return Shipping Costs

Unless the item received is damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless required by applicable Australian consumer protection laws.

For approved returns caused by an error on our behalf, moliani.shop will provide an appropriate solution, including reimbursement of reasonable return costs where applicable.

6. Refund Policy

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

• The refund will be processed to the original payment method.

• Processing times may vary depending on your payment provider or financial institution.

• Customers should allow additional time for the refund to appear in their account.

moliani.shop is not responsible for delays caused by banks, payment processors, or other third-party financial institutions.

7. Partial Refunds

In certain situations, partial refunds may be granted, including but not limited to:

• Items returned with minor damage caused by customer handling.

• Products missing original packaging or accessories.

• Items that show signs of use beyond reasonable inspection.

The refund amount will be determined after evaluating the condition of the returned product.

8. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Products that have been used, worn, washed, or altered.

• Items returned without original packaging where packaging is required.

• Products damaged due to customer misuse.

• Gift cards or promotional items where applicable.

• Items specifically excluded under applicable laws or product-specific conditions.

If you are unsure whether your item qualifies for return, please contact us before sending it back.

9. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered processing, packaging, or shipping stages, cancellation may no longer be possible.

If cancellation is approved before shipment, a full refund may be issued.

For shipped orders, customers must follow the return process outlined in this policy.

10. Australian Consumer Law

moliani.shop respects the rights of Australian customers under applicable consumer protection laws, including the Australian Consumer Law (ACL).

Nothing in this Return and Refund Policy is intended to limit, exclude, or override any consumer rights that cannot legally be excluded.

Customers may be entitled to remedies where products are faulty, not as described, or fail to meet applicable consumer guarantees.

11. Exchanges

At this time, exchanges may be handled on a case-by-case basis depending on product availability.

If you wish to exchange an item, please contact us at:

Email: info@moliani.shop

Our customer support team will review your request and provide available options.

12. Refund Processing Time

After a returned item has been approved, refunds are generally processed within a reasonable timeframe.

Please note that:

• Processing times may vary depending on payment providers.

• Your bank or card issuer may require additional processing time.

• Refund confirmation emails may be sent after processing is completed.

13. Contact Information

If you have any questions about this Return and Refund Policy, please contact us:

moliani.shop

Email: info@moliani.shop

Our customer support team is available to assist with return requests, refund enquiries, and order-related concerns.

Thank you for shopping with moliani.shop. We appreciate your trust and are committed to providing a positive and reliable shopping experience.